VerticalAnswer acts as an adjunct to, or replacement for, your marketing, sales and service departments so you can keep your internal team small and nimble.  Lowering your overall costs and helping to make decisions easier and faster will help you adapt to an ever-changing business environment.  Furthermore, VerticalAnswer can assist your sales and support departments through live-agent order entry, direct sales, live chat and telephone support.

VerticalAnswer will assist your company with branding and marketing, including acquiring custom web names and toll-free phone numbers, providing logo and web site development, as well as designing and implementing web-based applications.

• Setting up your shingle
  We will provide your company with a custom web address, e-mail services, toll-free and local phone/fax numbers. We will then answer your phones, screen calls and transfer those important ones directly to you - wherever you are.

• Market Research/Feasibility Studies
  We will assist your team in formulating questions, identifying potential customers, and creating a highly-targeted database. Our trained Agents will then call a predetermined number of prospects and report the results to your team.

• Direct Sales
  We will assist you in designing a sales campaign, creating a database/online storefront, setting up a merchant account, creating sales channels (including partners, affiliates & resellers), direct telemarketing sales (both inbound and outbound) and order fulfillment sourcing. 

• Customer Support
  We will create a knowledgebase about your idea, product or service and thoroughly train our Agents to serve as your customer service/help desk. 

• Customer Satisfaction Surveys/Feedback
  Customer surveys as well as live interaction via sales and support activities will provide critical feedback and support to your in-house staff so that the idea, product or service can be improved over time.