VerticalAnswers' online setup is a Web-based management tool that provides the ability to handle system call options such as call handling, One Number Access and Message Notification using a standard Web browser. It provides an easy-to-use interface and is accessible from any location that has an Internet connection.

 

NOTICE: Be sure to enter or select "9" and enter your entire phone number including the "1" for all forwarding numbers and follow-me numbers!  (Ex. "913108026590")

Logging In

Users can access VerticalAnswers' Call Management by using any popular browser. To use the Call View function, the browser must be Java capable.

 

To access and log in to VerticalAnswers' online setup:

1. Point your browser to http://my.verticalanswer.com
2. Login by entering your first and last name, extension, and password

 

The Main Menu

After login, you arrive at the main menu, which provides access to the following functions:

• Call Management
• One Number Access
• Message Notification
  
  

 

 

Setting Call Management

The Call Management page provides for setting up incoming call handling.

 

Forwarding All Calls

If you want to forward calls to an external number, enter the number, including a 9 and any long distance prefix digits such as 1 and area code.

Forwarding to a Pager Not Recommended

Forwarding calls to a pager is possible but not recommended since callers will only hear what is heard when calling a pager and might not know to enter a return phone number unless instructed.

 

Do Not Disturb

If you select Enable Do Not Disturb, all incoming calls are forwarded according to your “Enable Busy Call Handling” settings, described immediately below.

 

Busy Call Handling and No Answer Handling

You can use these options to specify how you want to handle incoming calls when you’re already on the phone or when you can’t answer the phone, for example, when you’ve enabled Do Not Disturb

 

Number of Rings Before Forwarding

This setting pertains to almost all the options in this window: the number of times the phone should ring before the system decides to forward the call to an extension, voice mail.

 

Email Forwarding

To forward email:

1. Select the Enable Mail Forwarding check box.
2. Select the Forward Email check box, and type in the email address to which to forward the mail.
3. Choose whether you want the original address’s mail to be deleted, treated as new, or treated as read and saved mail after it is forwarded.

 

One Number Access (ONA)

If you are expecting calls that you want to receive regardless of where you are, you can have the system forward those calls to you. You must enter the Caller IDs for the calls you want forwarded, and the numbers where you can be reached.  If the system is unable to connect the call (i.e., can’t identify a Caller ID or can’t reach you at any of the numbers you specify), the call is sent to your voice mail.

 

Before You Set Up ONA

• ONA must be enabled by the system administrator
• Your Call Handling settings must not conflict with ONA. Specifically:
• Do Not Disturb must be disabled. Otherwise, if your line is busy, all calls will go into voice mail and not to the ONA forwarding numbers you specify.
• Enable Call Forward must be disabled. Otherwise, all calls will be forwarded according to this setting.
• VerticalAnswers' Unified Messaging

Accessing One Number Access Setup

After you set the call handling options, click the One Number Access button on the main page to open the One Number Access page.

 

1. Select the times you want to be available to ONA callers. If you choose Enable based on the following schedule, you can set up to four different schedules in the Schedule section. You can enable or disable each schedule.
2. Enable the Caller ID Verification check box and then specify the incoming phone numbers for ONA. If ONA finds one of these numbers on an incoming call, it will forward the call to you. You can enter up to ten phone numbers in the Caller ID Verification fields. For local numbers, use 7 digits (5555555). For long distance numbers, use 10 digits—area code + local number.
   Note: If you enter no numbers in the Caller ID Verification fields and ONA is enabled, ONA is made available to every caller.

 

Using a Password

You can use a Caller ID Verification field to enter a password number such as “5555” so that a caller who knows this password can use ONA to find you, regardless of where they are calling from. Tell the caller to dial 1 during your personal greeting and then enter the password.

 

3. Select the Forwarding Numbers to be used by the system to find you when ONA is active. You can set up to four different numbers— extensions or outside numbers. For outside numbers, use the drop-down list to select  9. When ONA is active, the system dials the forwarding number(s) in the order from Forwarding Number 1 through Forwarding Number 4. Note that this number order does not correspond to the Schedule order—Forward Number 2 is not used first during Schedule Number

 

Note: If your system administrator has disabled the Check Password option for your ONA settings, a call forwarded via ONA that is picked up by a voicemail box, fax machine, or answering machine will connect, and will not try any subsequent Forwarding Numbers. Therefore, if you want ONA to use such an option as a “last resort,” it should be Forwarding Number 4.

 

Message Notification

Message Notification lets you set up how you’d like to be alerted to new messages when you’re away from your desk.

 

Use this page to set the notification options:

• The types of messages on which you want to be alerted: none, urgent voice messages only, all voice messages, or all voice messages and email too.
• How and where to notify you—in the Message Notification by calling a… options, if you want to use an outside number, use the drop-down list to select 9.
• Schedule—during what hours you want to be alerted.