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The following is a list of the most
frequently asked questions. Should you not find an answer to
your question please contact us or take a
quick look at a typical call flow process.
Should you not find an answer to your
question please contact us or take a quick
look at a typical call flow process.
I
don't get it, What is your service? How can it help me?
Cut to the Chase!
You're not the only one. In our attempt to provide thorough and
complete information we may have provided too much - even potentially
overwhelming. As many people have asked "can you cut to the
chase" we have put together a Short Quick
Overview for your review. If you still have questions please
call us directly - we'd love to hear from you!
How
much does your Service Cost?
We have 4 basic packages that usually address most customers
needs. Each package can be further customized to fit your exact
needs. Our minimum rate is $15.95 per month and that includes a
toll-free phone number, an enhanced Voicemail Box and 50 minutes of
usage per month. Please refer
to either our Package Page or our Services
Price List for more details.
How
are other companies using your service?
Individuals and Businesses use our services in many ways. Please
refer to our Case Studies page for
specific information.
I
am starting a new business, can you help?
Absolutely! We can reduce your start-up costs by 10's of
thousands of dollars if not more! With Vertical Answer you can
skip the expensive phone system and Voicemail system. Avoid the
expense of hiring a receptionist, (or put them to work on income
producing tasks), and even lease smaller office space as you
will have less equipment and fewer bodies! We can also help with
email services and Web site development. Please Contact us
to see how else we can help you!
How
large is the Voicemail message sent via Email?
It really depends upon how long the caller talks. The average
message is about 250kb (1/4 of a MB) and generally range between 175kb
and 500kb. This can be a problem if you get a lot of messages
and use one of the free email services such as Yahoo or Hotmail.
Most free service have a maximum of 5 MB and that could easily be
filled up with 20 Voicemail messages. If this does become a
problem we can provide you with email services as well.
Do you require credit checks?
What forms of Payment do you Accept?
No. However we currently only accept Credit Card
payments for the month-to-month plans. If you choose to use a
cashiers check or money order we require a minimum of 6 months payment
in advance.
Is their any equipment to purchase?
No. Our services is compatible with your existing cell phone,
phone phone and office phone system. To set-up your voicemail
services you can either use your telephone or sign-in to our secure
Web site.
Is their any software to download?
No. Our Web interface is compatible with most operating systems,
including Mac, Windows, Linux and Unix. Only a Web browser is
needed and if you don't have access to the Web you can adjust 95% of
your settings via a regular telephone!
I have a receptionist, Why
should I use an Auto-Attendant?
Many small and medium-size companies believe that having a live
receptionist is better than an Auto-Attendant. An Auto-attendant
provides a consistent, more professional appearance than a Receptionist.
Productivity has been shown to increase when workers are not
continually interrupted by phone calls that could easily be handled by
Voicemail or through automation. Furthermore there have been studies
that show Customers are more satisfied with Auto-attendants as this provides
a means for your Callers to navigate through your company and
avoid speaking with the wrong people.
How
do I know what extension number a caller entered?
Let's assume you have 2 Voicemail boxes (extensions). You use
Voicemail box 1 for your extension and Voicemail Box 2 for all other
extensions, virtual departments, etc. You can have each
Voicemail box forward your calls to a separate distinct phone
number. So for example, And once an Voicemail
message is recorded, we can send it to you via email, that email
message will indicate what Voicemail box the message was sent to.
What features are
included in Voicemail?
Too many to list here. We recommend that people interested in
using our Voicemail system refer to the Voicemail
Users Guide to fully understand the power the the Vertical Answer solution.
Some of the main features include: Find Me, Follow Me, Live Call Transfer,
Voicemail-to-Email, Voicemail Notification and Scheduled Reminder
Calls (A.K.A. Wake up calls and Meeting Reminders)
What optional features are available?
Additional Fees?
Not many. We tend to give you everything we provide for one flat
monthly fee. Please refer to our Services
Price List for more details. If you grow beyond one Voicemail box
we can Provide an Auto-Attendant that can help your callers route to
the correct Department or extension. Also if you go over your
included minutes there is a $.0565 per minute fee. This is a
very competitive rate and may be cheaper than what you are paying now
for Long Distance service.
What can I use the Voicemail account for?
Many things. Individuals use the Vertical Answer solution as a
telephone or answering machine replacement, the can us it temporarily
for classified ads, special events (Parties, Weddings, Informational,
etc.), Business use it to unify a diverse and distributed workforce, increase
productivity and quickly and easily look like a bigger company than
the truly are.
Where can I find out more
information about the Voicemail account?
We recommend that people interested in using our Voicemail system
refer to the Voicemail Users Guide to
fully understand the power the the Vertical Answer solution.
My
company is moving, can I use Vertical Answer?
Yes! Many companies have found that Vertical Answer provides a
great interim solution either while they await the installation of
phone lines, phone equipment, or availability of office space. A
few have even retained Vertical Answer as their permanent Voicemail
solution, as to match the services available through Vertical Answer
would be to costly if they tried to replicate them.
Should you not find an
answer to your question please contact us!
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